Testimonials

"In 2010 Chrysler informed me to obtain Master Certification, I would have to attend one spring and one fall 20 Group meeting. The first thing that went through my mind was this is just another training charge I have to pay for. The second thing was this is just a bunch of guys in a room wanting to steal my ideas.  I thought about it and asked why would I want to let everyone else know how we make money at our dealership. After some time I decided to enroll myself and my parts manager just to get our certification status. We both had a plan to attend the meeting and just get through it. 

The first day of the meeting the moderator explained how the meeting works. I then realized this meeting wasn’t about letting people steal your ideas. I realized this was a working meeting on all aspects of our jobs. Dealership performance, goal setting, reviewing market changes, etc. The topics go on and on.  I then realized that the 20 Group meetings were more than a certification.  

Since the spring of 2010 I have attended every fall and spring FCA 20 Group and have been able to bring some great knowledge and great ideas back to my dealership that have been shared by others in the group."

John Goins, Service Manager 

Astorg DCJ

Member of the Pittsburgh 20 Group

"I’ve been a service manage/director for 30 years. One of the best decisions I ever made was to join and attend FCA 20 Groups. It has provided me far more than I could have ever achieved on my own. I was 27 years old when I was introduced to the service manager chair. Prior I was a technician for 8 years in a IRF.  I knew absolutely nothing about a dealership's service department or how they ran.  

My first 20 group meeting was extremely eye opening and very helpful in getting me pointed in the right direction and helped me start to understand all the elements to the fix operations of the dealership.  

I had a 30 year run with the same dealership as Service Manager/Director and now as of March of 2018 General Manager. I started with two technicians myself and one parts person in 1988.  It has grown today to over 52 parts and service people doing $9,523,476 in gross sales last year; not bad for little old Nampa. Idaho. Many of the ideas, practice’s, policy’s , measures, systems and accountability were conceived, developed and refined through the FCA 20 Group meetings. 

Taking the time with a group of sharp creative people to work directly on your business… it’s the difference of doing a good job or a great job.  Like anything,  it’s not what you take but what you give! I have to give great credit to FCA 20 Groups and all of those creative people I’ve met over the years for my success.  Take the time and join an FCA 20 Group; I did."

Mert Logue,  General Manager 

Peterson CDJR

Member of the Portland-Seattle 20 Group

"I have attended / been a member of what began as the Performance Group now the FCA 20 Group since its inception. 

The moderator helps keep the meeting moving, works us through the financials and is a wealth of knowledge for current events on our industry to share.

When it began none of us knew the impact it would have on our careers or our business.

The friendships that I have made with other members and the exchange of ideas that occurs during these meetings between all of the attendees has helped me beyond any expectations.

I know that our Service and Parts departments would not be as successful today if I had not attended these spring and fall meetings.

I encourage anyone in a position of Service and or Parts Management to attend.

You will not be disappointed."

Charlie Flatley, Director of Fixed Ops

Dayton Andrews CJDRF

Member of the Tampa Elite 20 Group

Jennifer began working in the automobile dealership industry in 2002 in the areas of warranty administration and Business Development Center installation and training.

In 2005, Jennifer joined MBA Dealer Services and began performing the administrative duties of the fixed operations consulting business and she helped create MBA's Service and Parts Manager 20 Groups in 2007.  Then, Jennifer helped create and install Chrysler LLC’s Service and Parts Manager Performance Groups (now FCA 20 Groups) in 2010. She continues to lead the administration of these 20 Groups on behalf of FCA.

In 2012, Jennifer began a similar task with Case New Holland (CNH Industrial) with the creation and installation of their Service and Parts Manager Performance Dealer Groups, which she continues to administer today.

Additionally, in 2012, Jennifer became Managing Partner and Chief Information Officer and in 2018, she became the Chief Executive Officer of MBA Dealer Services.  

To contact Jennifer, please email her at Jen@FCA20Group.com.

Mark has served in almost all positions of auto dealership fixed operations as well as both an operations manager and dealer partner.  After he left his last store, he began as a Service & Parts Instructor and Subject Matter Expert for Chrysler Academy (now FCA Performance Institute) as well as FCA BusinessLink, FCA’s commercial truck division.

In 2010, Mark helped create, launch, and moderate Chrysler LLC’s Service and Parts Manager Performance Groups (now FCA 20 Groups) and continues to serve as moderator to this day.

Since 2012, Mark has worked with Case New Holland (CNH Industrial) to create their Performance Dealer Group (the equivalent of FCA’s 20 Groups) for Case New Holland’s service and parts managers.

He has been a featured speaker at Case New Holland PDG meetings, Digital Dealer conferences, and SEMA. 

To contact Mark, please email him at Mark.Beaton@FCAGroup.com.

Karl Fauss has held management positions in both the fixed and variable operations of several high volume dealer groups. A demonstrated ability for recruiting, training and developing both sales and service talent brought several opportunities for creating new teams from scratch. 

Karl is a nationally recognized SME in “Commercial Truck” sales and product training and was the “National Trainer” for the Ford Business Preffered Network. He was recruited to consult in the design and development of the Ford BPN Master Certification Workshop. Karl also provided performance consulting and staff development for Ford Commercial Truck dealers nationally along with facilitated new hire workshops for General Motors corporate personnel in their Fleet Business Development Manager and new District Manager programs.

In early 2015, Karl joined the FCA Performance Institute as an After Sales Instructor. He covers the Mid-Atlantic region from his home base in Pittsburgh PA.​

To contact Karl, please email him at Karl.Fauss@FCAGroup.com.